RETURNS & EXCHANGES
POLICY
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NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!
NO CHANGES
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No changes will be made once an order has been placed.
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Due to the pace of our business, we are unable to make changes to orders once they have been placed.
RETURNS
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Customers are responsible for RETURN/EXCHANGE shipping unless the order was filled in error or defective.
Items purchased from MERAKI are eligible for store credit within 7 days delivery receipt.
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RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange.
A small number of heavily discounted items may be marked FINAL SALE in which case they are NOT eligible for exchange or store credit.
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Items sent beyond 7 days are subject to a 30% RESTOCKING FEE.
Please use the Returns FORM that was shipped with your order.
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Returns for CREDIT/ EXCHANGE can be sent to:
Your Address Goes Here
Please be sure to include your order number and/or the returns form with your return. Please be sure to FILL OUT THE FORM if you are exchanging to indicate the SIZE/ COLOR you are exchanging for.
EXCHANGES
Regularly priced Items are eligible for exchange at customer discretion. Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.
Orders received without a filled out return form, or forms that do not indicate the SIZE/ COLOR you are exchanging for, will be issued CREDIT AUTOMATICALLY!!
CONDITIONS
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Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
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PLEASE NOTE: Items for exchange or returns must be sent back in appropriate shippings bags or boxes, as reshipping items without concealing may result in theft of items.
TOPS AND DRESSES
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Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .
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RETURNS RECEIVED
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We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
Items sent for return that are NOT eligible for credit are subject to a restocking fee OF NO LESS THAN 30%
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DAMAGED ITEMS
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If you receive an item that is damaged, please contact customer service immediately by sending an email to:
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